Can I fix an 'RB out of Balance' error?
'RB out of Balance' is an abbreviation of 'Recent Batch out of Balance'. This is a card machine error which occurs when your acquiring bank is reporting a different total (of collected funds), compared to the amount your card machine is trying to settle.
Unfortunately, the only way to resolve this issue is by calling our Customer Support team. As an RB out of Balance error involves your collected funds from card sales, it's safer for our agents to fix the error and eliminate any risk of lost funds.
Please call our Customer Support team if you have an RB out of Balance error:
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